traditional public pay phone to sophisticated software-based security systems that not only connect inmates with friends and family by telephone but, just as importantly, assist law enforcement and corrections entities in their attempts to prevent illegal activities that may originate within their inmate populations, and prosecute such crimes when they occur. You won’t have to pay premium jail calling rates. You control expenses and call acceptance. 3. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging. Address: GlobalTel Corporate Headquarters 7999 N. Federal Highway, Suite 400 Boca Raton, FL - 33487. Phone payment by dialing the GTL inmate phone customer service number— (877) 650-4249; Mail payment by sending a check via USPS; Paying in cash in some of the approved retail stores; Online payment with credit cards via your ConnectNetwork account Your mobile or land line phone will ring as normal and you will save up to 90% any time your inmate calls your Special Jail Phone Number. Our program and project implementation teams have handled many large accounts, networked multiple sites, and integrated with disparate databases. • Your phone number is blocked from receiving inmate collect calls All questions regarding phone time should be directed to Value Added Communications/GTL, not the Prison. The most effective inmate calling service that reduces inmate jail calling charges. Services offered through ConnectNetwork.com provide the capability for friends and family to create and fund an AdvancePay prepaid telephone account, deposit funds to an inmate trust account, fund an inmates phone account … 4. GTL is renowned in the industry for its exceptional expertise in integrating multiple vendors at correctional facilities. Two free inmate calls through mid-April Rates Calls to … They will be able to purchase debit minutes from the commissary, which they can then use to call friends and family members. Inmates can purchase up to 20 units of $5.00 phone time per week. H o w to Receive Calls from an inmate using Global Tel Link (GTL) & Payment Methods Supported. From lobby kiosks and lockbox solutions to automated telephone payments, we help automate labor-intensive and time-consuming processes while providing seamless, real-time integration across accounts and transactions. What is the account phone number for which you are inquiring? There are several ways to receive calls from inmates, including collect, prepaid collect, and inmate debit calls. As system integration experts, we will customize the best solution to meet the specific needs of each facility. Home ; Contact Us; Sign Up; Login; Customer Login for Jail Call & Postcard Service - not a customer? If you are being threatened by an Indiana inmate, you should contact the Superintendent at the facility where the inmate is currently being housed. Understanding Global Tel Link … Phone: (561)-220-2383. GTL was selected over its competitors for its industry-leading inmate calling system and communications solutions to provide services to both inmates and families. 2. If you’re using WiFi, stay close to your access point. Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. GTL’s feature-rich Inmate Telephone System (ITS) is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software. Offers the ability for inmates to reach those friends or family members who may not be able to pay for calls. In such instances, you can call GTL at 800-483-8314 to sign up for a prepaid calling account and begin receiving calls again. • You have exceeded the collect call limit Every time calls are made and accepted to a prepaid number, the charges are deducted from the account. How can I have an inmate call me or how do I receive calls from an inmate? Our experience and contacts within the market ensure a smooth integration process. You can set up a prepaid account so that an inmate can call you at your expense, using the money that you set up in your Global Tel Link account balance. Services. If you cannot establish an ADVANCEPAY account at that time, the inmate will be disconnected and you can call 1-800-483-8314 to establish an ADVANCEPAY account at a later time. Eliminate all International Long Distance Charges Fees from GTL, Global Tel Link, Securus, Paytel, NCIC, VConnect, Telmate or other providers. US Jail Call Services; International Jail Calls; About Us; How GlobalTel Works; Inmate Locator; Useful links. Global-Tel is a leading provider of Inmate Jail Calling Services. Limits use of funds by inmates to just phone calls. Once the payment has been made, the amount is credited to the offender and may be used to make phone calls to any allowed phone number. • You have a high collect call bill and want to manage your calling budget. • You have reached the maximum dollar amount limit allowed for collect calls Automatically forward inmates calls to your international phone number. GTL data facilities provide a network capable of handling all of GTL’s voice, data, and call validation and management requirements. GlobalTel.com and it's Special Connect Jail Call Service is owned and operated by Interactive Media Technologies, Inc. and not affiliated or associated with Global Tel*Link Corp. (GTL), GTL.net or GTL's trademarked services known as "ConnectNetwork" and "OffenderConnect" Inmate Pin Debit: VAC Dept 2430 PO Box 122430 Dallas, TX 75312-2430. To add funds to an inmate's account, you will need to know the inmate's 9-digit pin number. It’s Simple to Save On Inmate Calls! You may pay far less per minute when an incarcerated person calls the special phone number we assign you. 4. • You are trying to receive collect calls on a cell phone or work phone. Monday – Thursday: 7:00 AM – 5:00 PM. GTL is the corrections industry’s trusted, one-stop source for integrated technology solutions, delivering an innovative vision for the future while providing exceptional value today. support@global-tel.com; Username: * Password: * Forgot Login. 25% or 1 out of 4 inmates in county-managed and privately operated corrections facilities have their data managed by the GTL OMS. 3. We know how much your family, friends, and significant others mean to you. Global-Tel is a leading provider of Inmate Jail Calling Services. Friends and family should visit ConnectNetwork.com or call 800.483.8314 to set up an AdvancePay® account today! Note: Your Jail's call provider charges you separately for your inmate talk time. You can sign up for a prepaid calling account today if you experience any of the following: • You have a collect call restriction by your local phone provider COLLECT: Calls to certain approved numbers and the call charges will remain the same as they do today on your monthly phone bill. We have no control over policies which vary by facility. If you see the flashing warning icon, video quality is dropping. You can call Global Tel Link at (800) 489-4500 toll free number, write an email, fill out a contact form on their website www.gtl.net, or write a letter to GTL, 2018, A Rd, Read, NE, 68669, USA. TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation. Global Tel Link, often abbreviated to GTL, is a phone company that provides service in prisons and jails. Highly Configurable Inmate Call-Processing and Recording Technology. Friday: 8:00 AM – 12:00 PM Once you reach a maximum phone bill amount, you may be at a risk of being blocked from receiving future collect calls from an inmate. There are multiple ways to block calls from inmates as needed. • You are unable to receive inmate calls on your cell phone, office phone, hospital phone or other commercial phone numbers Contact Information. Headphones must be used to reduce echo. 5. Collect calls are billed to the called party every month through their phone carrier company. The 20 names are for 20 individuals, regardless of whether they have the same telephone number. Sign Up Now. DEBIT: Debit calling puts the inmate in control of their phone account. However, note that collect calls cannot be made to cell phones, office phones, or hospital numbers. If you do so at this time, you will be re-connected to the inmate and the cost of this call will be deducted from your newly established ADVANCEPAY account. The inmate must complete and sign an Offender Telephone List – Inmate Phone Policy “Indiana Code – 11-8-2-5(a)(8), identifying no more than 20 names and the telephone numbers of who could be called. The time frame for a block removal is 1–2 business days. GTL Data IQ® is one of the most powerful analytical packages available and enables investigators to consolidate data from multiple sources including inmate telephone calls, jail management system data, financial transactions and payment deposits, and video visitation sessions to list a few. 6. 1. We have successfully integrated with more systems (jail management, commissary, etc.) 4. Inmates have the option of placing collect calls to telephone numbers approved by the correctional facility. Please note there are other reasons why your phone number may be blocked from receiving collect calls from correctional facilities. How can I remove a block from calls from an inmate. Any incoming call can be refused at any time by either hanging up or pressing “1″ when prompted. Global Tel Link (GTL), formerly known as Global Telcoin, Inc. and Global Tel*Link Corporation, is a Reston, Virginia-based telecommunications company, founded in 1980, that provides Inmate Calling Service (ICS) through an "integrated information technology solutions" for correctional facilities which includes inmates payment and deposit, facility management, and "visitation solutions". You can also call the GTL customer service department at 877-1650-4249, and they will be able to help block future calls from a facility. If you are being physically threatened, you should contact your local law enforcement agency to obtain a Personal Protection Order. 4. ADVANCEPAY allows inmates to call the telephone number of the family or friend without the restrictions of standard billing. Prepaid accounts can be set up for all types of numbers, including cell phones. Once you reach a maximum phone bill amount, you may be at a risk of being blocked from receiving future collect calls from an inmate. Money Orders for your prepaid phone account must include your 10 digit phone number and for an inmate’s debit phone account must include the inmate’s ID number. GTL provides the opportunity for inmate telephone accounts to be created and minutes purchased through multiple payment solutions. Email: support@globaltel.com. Family and friends of inmates can use the ConnectNetwork.com website to manage their various accounts associated with implemented products offered by GTL. It’s easy and quick to make mobile deposits via the ConnectNetwork mobile app. You will need to put zeros in front of the inmates name number to make this 9-digit pin number. Inmate calls from companies like Securus, GTL and others can charge unfair rates. We provide a restricted operating system that thwarts unauthorized attempts to modify a device’s internal settings and prohibits users from installing unapproved applications. Inmates can call the telephone number of the family or friend without the restrictions that are usually posed by standard billing, with the help of the AdvancePay option. 3. These include: • Your local telephone company does not offer billing on collect calls Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. Register for and schedule inmate visits through this free Android app. Contact us anytime. Multiple convenient ways for friends and family members to make deposits. AdvancePay Opt-Out? Sometimes, the particular telephone number is restricted from accepting collect calls from the inmate and in this case the automated operator from Global Tel Link will inform you with details of the AdvancePay option. You can remove a block on your telephone number by calling the GTL customer service department at 877-650-4249 and speaking to one of the representatives. In such instances, you can call GTL at 800-483-8314 to sign up for a prepaid calling account and begin receiving calls again. The system uses a central database, storing all call detail records (CDRs) for each call created and call recordings which are then housed in the primary data center and immediately replicated to the secondary data center. 1. They will submit a request to have the block removed. You won’t have to pay premium jail calling rates. GTL’s best-in-class Payment and Deposit Solutions offer correctional facilities an end-to-end system for the timely and secure processing of funds. If you receive a high number of collect calls, you may have reached the billing limit allowed by your local phone company. We do not have any limits on your Special Jail Phone Number. Options are available to securely store your credit card number and automatically reload your account when your account balance is low. There must be sufficient funds for a call to go through. If you lose inmate video, close the app and return. 1-800-338-7452 1275 Milwaukee Avenue Glenview, IL 60025. GTL’s feature-rich Inmate Telephone System (ITS) is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software. Inmates can call any approved phone numbers, including cell phones, with their debit account. • Your local telephone company does not bill for inmate collect calls Phone Number: * I have read and agree to the Terms and Conditions . In order to receive calls from an inmate(or collect calls from inmate) make sure your inmate complete and sign an offender Telephone list, 20 names for 20 individual needs to be identified regardless of whether they have the same number. Inmate Phone Service A GTL AdvancePay prepaid account must be set up for an inmate to make calls or receive voicemail messages. GTL provides service to. It’s Simple to Save On Inmate Calls! Try not to move around too much. * Corresponding Facility. GTL’s latest products for the corrections market consist of a series of personal handheld devices for offenders. than any other vendor. Learn More Spend Less and Talk More With GlobalTel. This PIN will be required to remove the block in the future if needed. 2. Use your special connect inmate phone number to save up to 90% per minute.. GTL maintains and supports all ITS equipment, software, and functionality for the term of the contract. We will make every effort to restrict contact from the inmate after your request is approved. You will be redirected to ConnectNetwork in ... And what can we help you with today? Helpful alerts by text, email, or automated phone call can remind you to fund your account when your balance is low. Phone time is sold in increments of $5.00. Our office will also forward your e-mail concerns to the Parole Board, Crime Victims Notification, and the Superintendent. Inmates are permitted to check the balance of their phone time, by using the inmate phone, free of charge, once per day. Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. PREPAID COLLECT: GTL’s prepaid collect option, AdvancePay®, allows a friend or family member to set up a calling account to his or her phone number without the restrictions of standard billing. 29 STATE DOC contracts, and GTL also provides service to the Federal Bureau of Prisons. You will be asked to provide a 4-digit personal identification number (PIN) to confirm the block. The State of South Carolina has selected Global Tel*Link Corporation as the Inmate Telephone System Services Provider for the South Carolina Department of Corrections. 2,300 correctional facility customers with locations in all 50 STATES plus DC & Puerto Rico. 2. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time. If you are receiving unwanted correspondence or telephone calls from an inmate, you should contact the Superintendent at the facility where the inmate is currently being housed. Contact Global Tel Link customer service. You can sign up for the easy-to-use and convenient prepaid calling program offered by GTL, by either Clicking Here to sign up online or calling 800-483-8314. The call will be disconnected and the inmate will be informed their call was not accepted. Please note in order to receive calls to cell phones, inmates must call either prepaid collect or use their inmate debit calling account. Contact info. You will be redirected to ConnectNetwork in ... GTL is the corrections industry’s trusted, one-stop source for integrated technology solutions, delivering an innovative vision for the future while providing exceptional value today. The software is highly versatile with an open architecture, allowing for maximum flexibility to integrate or interface with a wide array of systems, including correctional facility commissary, inmate trust fund, facility kiosk, jail management, inmate banking, and inmate status. Only your phone number can be called with the funds in your account. Any incoming call can be blocked permanently from a correctional facility by pressing “6″ when prompted. * GTL is the corrections industry’s trusted, one-stop source for integrated technology solutions, delivering an innovative vision for the future while providing exceptional value today. Inmates can also often purchase phone time they can use to make calls to numbers of their choice. Advance Pay Accounts: Advance Pay Service Dept PO Box 911722 Denver, CO 80291-1722 . Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. Pay less than your jail call provider charges. When your inmate calls your new “Inmate Phone Number" your land or mobile phone will ring and you save! TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation. Note: In order to have an internet video visit on your Android device, you must download this app as well as "GTL - Internet Visit Add on" app. The key to trouble-free, open systems integration is working directly and harmoniously with our customer’s existing and future partners, and it is this kind of inter-system integration that brings added value and sets GTL apart from all other providers. However, if you should receive any contact after the restriction, please contact the Superintendent at the facility where the inmate is being housed. When your inmate calls your new “Inmate Phone Number" your land or mobile phone will ring and you save! Friends and family members are also able to purchase phone minutes for an inmate’s PIN Debit account by creating an Offender Phone account through ConnectNetwork.com. An icon will not appear for the "GTL Internet Visit Add on" app. A written correspondence and/or telephone restriction may be placed on the inmate after a fair and impartial review of your request. GTL’s security and investigation features are focused on empowering users to conduct database mining on inmate call detail reporting, three-way call detection, multi-channel recording, and inmate call alerts. There is also visibility to electronic purchases of phone credits with the main purpose of providing key information to investigate potential criminal activity in the facility. Sharing WiFi can cause trouble with video quality. GTL Leadership by the Numbers. The most effective inmate calling service that reduces inmate jail calling charges. For any questions regarding our calling options, friends and family members should call GTL at 877.650.4249. 5.